Shipping policy

Shipping Policy

Thank you for finding your piece at SÓL-LOE. We know you’re just as excited to receive our beautiful pieces as we are to create them for you!

Order Processing Time

We aim to process your orders within 1-2 business days. During busy seasonal times or sales, it may take up to 5 business days. We appreciate your patience- good things are worth waiting for!

Shipping Information

Currently, we offer domestic shipping within Hong Kong, following SF Express policies to ensure your jewellery arrives safely and promptly.

Shipping Costs

• Standard shipping costs HK$30.
• Enjoy free shipping on orders over HK$1,000!

Special Delivery Requests

Are you planning a surprise for a loved one or treating yourself? If you have a special request for your parcel to arrive by a certain date, please don’t hesitate to reach out! Just email us at contact@sol-loe.com. We’ll do our best to accommodate your needs, though please note that additional delivery fees may apply.